Fairview Hotel, Spa & Golf Resort t/a Fairview Hotels (Pty)Ltd

P.O. Box 1834

Tzaneen

0850

Old Gravelotte Rd (71)

Tel/Fax:                     015 – 307 2679

Email:                             reservations@fairviewhotel.co.za

Web address:  www.fairviewtzaneen.co.za

VAT no: 4240283913

Co. Registration no: 2015/238516/07

The Tour Operator / Travel Agent

Rack / STO rates –January 2026 – December 2026

 

Hotel Rooms / Suites

 

Fairview Hotel Conference Centre and Golf Estate  (Four star graded – TGCSA) Hotel rooms/suites – (13units) *Twin/Double beds – *Bed and Breakfast	Rack Rate In S.A Rand VAT inclusive	Travel agencies Conference And group rates In S.A. Rand VAT inclusive 10% commission	Tour Operators STO rate In S.A Rand VAT inclusive 20 % commission
Per person per night sharing	R 1 395.00	R 1 255.50	R 1 116.00
Room rate per night	R 2 850.00	R 2 565.00	R 2 280.00
Single person per night	R 1 850.00	R 1665.00	R 1 480.00

Self-catering / Rose Rooms

Self-catering

Fairview Hotel Conference Centre and Golf Estate (Four star graded – TGCSA) Luxury duplex – 2x Twin (3 units) Luxury Chalet – 3 x  2 bedroom *Bed and Breakfast – *Double beds can be arranged	Rack Rate In S.A Rand VAT inclusive	Travel agencies, Conference and group rates In S.A. Rand VAT inclusive 10% commission	Tour Operators STO rate In S.A Rand VAT inclusive 20 % commission
Per person per night sharing	R 1 870.00	R 1 688.50	R 1 496.00
Room rate per night	R 3 740.00	R 3 366.00	R 2 992.00
Single per night	R 2 750.00	R 2 475.00	R 2 200.00
Third/Fourth person sharing. (Children 12-18 years. and adults)	R 850.00	R 765.00	R 680.00
Children 2-11 years	R 425.00	R 382.50	R 340.00
Children under 2 years	Free	Free	Free

Rose Rooms

Fairview Hotel, Conference Centre, and Golf Estate (Four s.tar graded – TGCSA) Jumbo shower only / lounge area – Twin (5 units) Bath & Shower – Twin (2 units) *Bed and Breakfast *Double beds can be arranged	Rack Rate In S.A Rand VAT inclusive	Travel agencies, Conference and group rates In S.A. Rand VAT inclusive 10% commission	Tour Operators STO rate In S.A Rand VAT inclusive 20 % commission
Per person sharing	R 1 475.00	R 1 327.50	R 1 180.00
Room rate	R 2 950.00	R 2 655.00	R 2 360.00
Single per night	R 2 650.00	R 2 385.00	R 2 120.00

The Village at Fairview….

The Village at Fairview

The Village at Fairview (Five star graded by the TGCSA) Executive spa suites – Twin (2) *Double beds can be arranged Executive spa suites – Double (8) *Bed and Breakfast	Rack Rate In S.A Rand VAT inclusive	Travel agencies, Conference and group rates In S.A. Rand VAT inclusive 10% commission	Tour Operators STO rate In S.A Rand VAT inclusive 20 % commission
Per person per night sharing	R 2 450.00	R 2 205.00	R 1 960.00
Room rate	R 4 900.00	R 4 410.00	R 3 920.00
Single person per night	R 3 200.00	R 2880.00	R 2560.00

No children under 14 yrs. 

MooiZicht – Self-catering apartments…

MooiZicht – Self-catering apartments

 

These rates are for bed only, guests will have access to all facilities of the Fairview Hotels, Spa & Golf Resort / Discounted rates apply for longer stays (7 days and longer)

Description Luxurious, fully equipped, self-catering units, airconditioned, serviced daily, laundry service, bedding and towels, smart TV, free Wi-Fi, secure parking, access to facilities at Fairview Hotels, Spa & Golf Resort -Restaurants, golf course, spa, river raft, swimming pool / Close to Tzaneen CBD	Rack Rate In S.A Rand VAT inclusive	Travel agencies, Conference and group rates In S.A. Rand VAT inclusive 10% commission	Tour Operators STO rate In S.A Rand VAT inclusive 20 % commission
Per person per night sharing	R 1 870.00	R 1 688.50	R 1 496.00
Room rate per night	R 3 740.00	R 3 366.00	R 2 992.00
Single per night	R 2 750.00	R 2 475.00	R 2 200.00
Third/Fourth person sharing. (Children 12-18 years. and adults)	R 850.00	R 765.00	R 680.00
Children 2-11 years	R 425.00	R 382.50	R 340.00
Children under 2 years	Free	Free	Free

 

Standard Terms and Conditions – Fairview Hotels, Spa & Golf Resort…

 

Standard Terms and Conditions – Fairview Hotels, Spa & Golf Resort

• Check-in: from 14:00

• Check-out: by 10:00

• Early check-in and late check-out are subject to availability and may incur additional charges.

• Booking Confirmation

• All reservations must be confirmed in writing.

• A valid credit card or proof of payment is required to secure a booking.

• Rates and Payment

• Rates are quoted in South African Rand (ZAR) and include VAT.

• Rates are subject to change without prior notice.

• Full payment may be required prior to arrival or at check-in unless prior arrangements are made.

• Children Policy

• Children of all ages are welcome.

• Children under a certain age (e.g., 6 years) may stay free when sharing with adults, depending on room capacity and hotel policy.

• Extra beds or cots are available on request, subject to availability.

• Occupancy

• The number of occupants per room must not exceed the maximum allowed as specified by the hotel.

• Guest Conduct

• Guests are expected to behave in a respectful and responsible manner. Management reserves the right to refuse service or evict any guest who does not comply.

• Liability

• The hotel is not liable for any loss, damage, or theft of personal items. Guests are advised to use in-room safes where provided.

• The use of hotel facilities is at the guest’s own risk.

• Non-smoking Policy

• Smoking is not permitted in indoor public areas or non-smoking rooms. Designated smoking areas are provided.

• Pet Policy

• Pets are not allowed unless specified and agreed upon in advance.

• Damage and Loss

• Guests are responsible for any damage caused to hotel property. Costs for repairs or replacements will be charged accordingly.

General Cancellation Policy

Individual Bookings:

Free cancellation up to 7 days prior to arrival.

50% cancellation fee if cancelled 3–6 days before arrival.

100% cancellation fee if cancelled within 48 hours of arrival or in case of no-show.

Peak Season (e.g., public holidays, December holidays):

Free cancellation up to 14 days prior to arrival.

50% cancellation fee if cancelled 7–13 days before arrival.

100% cancellation fee within 7 days or no-show.

Group Bookings (5 rooms or more):

Subject to specific group terms. A non-refundable deposit may be required.

Cancellation less than 30 days prior to arrival may result in full forfeiture of deposit or full payment.

Refunds:

Any applicable refunds will be processed within 14 business days.

Bank charges or processing fees are non-refundable.

Cancellation policy – Agents and Tour Operators…

 

Cancellation policy – Agents and Tour Operators

 

CANCELLATION POLICY – AGENCIES & TOUR OPERATORS

Standard Periods (Low and Mid-Season):

Free cancellation up to 21 days prior to arrival.

50% cancellation fee if cancelled 15–20 days prior to arrival.

100% cancellation fee if cancelled 14 days or less before arrival or in case of a no-show.

Peak Season (Easter, Festive Period, Long Weekends):

Free cancellation up to 45 days prior to arrival.

50% cancellation fee if cancelled 30–44 days prior to arrival.

100% cancellation fee if cancelled 29 days or less prior to arrival or no-show.

Group Bookings (10 pax or more):

Subject to a specific group contract.

Deposits may be required in phases (e.g., 25% upon confirmation, 50% 60 days before, balance 30 days prior).

Cancellations within 30 days of arrival are non-refundable.

Refunds

Refunds for cancelled bookings (where applicable) will be processed within 30 business days.

Bank charges and foreign exchange fees are not refundable.

Indemnity…

FAIRVIEW HOTELS, SPA & GOLF RESORT

GENERAL INDEMNITY FORM

Guest Full Name: _______________________________________

ID/Passport Number: ____________________________________

Contact Number: _______________________________________

Email Address: _________________________________________

Date of Arrival: ________________ Date of Departure: ________________

Room Number (if applicable): ____________________________

INDEMNITY AGREEMENT

I, the undersigned, hereby acknowledge that I am a guest at Fairview Hotels, Spa & Golf Resort, and I agree to the following terms and conditions of indemnity:

Voluntary Participation and Use of Facilities

I acknowledge that I am entering the premises and using the facilities (including but not limited to the swimming pool, golf course, spa, gym, walking paths, gardens, and parking areas) entirely at my own risk.

Indemnity Against Loss, Injury, or Damage

I hereby waive, release, and discharge Fairview Hotels, Spa & Golf Resort, its owners, management, staff, and affiliates from all claims, demands, damages, or liability for any injury, illness, harm, death, theft, loss, or damage of whatsoever nature that I or any member of my party may suffer while on the premises or during activities arranged or facilitated by the resort, whether due to negligence or any other cause.

Personal Property

I acknowledge that I am solely responsible for my personal belongings. I understand that in-room safes are provided for valuables and that the hotel will not be liable for any loss or theft of personal items, whether stored in the room, vehicle, or elsewhere on the property.

Third-Party Services and Activities

Where services or activities (such as spa treatments, excursions, golf, transport, or external activities) are provided by third-party providers, I understand that the resort acts only as a facilitator and is not liable for the conduct, service quality, or any injury/loss arising from such third-party services.

Children and Dependents

I accept full responsibility for the supervision and safety of any children or dependents in my care during my stay.

Medical Conditions and Emergencies

I confirm that I am in good health or have disclosed any relevant medical conditions. I authorise the resort to obtain emergency medical assistance if required and accept responsibility for any resulting expenses.

Compliance

I agree to comply with all resort rules, policies, safety instructions, and codes of conduct as communicated to me by staff, signage, or documentation.

DECLARATION

I confirm that I have read and understood the terms of this indemnity. I voluntarily accept all terms and acknowledge that this indemnity is binding upon me, my heirs, executors, dependents, and assigns.

Guest Signature: _______________________________

Date: ___________________

On behalf of minors (if applicable):

Names of minors under my care: ___________________________________

Relationship: ___________________________________________

Signature (Parent/Guardian): _____________________________

Date: ___________________

Standard reservation procedures…

Standard reservation procedures at Fairview Hotels, Spa & Golf Resort

Private/Individual Bookings

Step 1: Enquiry and Availability

Guest enquires via phone, website, email, or booking engine.

Hotel provides available dates, room types, rates, and inclusions.

Step 2: Provisional Booking

A provisional booking may be held for 24 to 48 hours, depending on demand.

Guest details are captured: full name, contact info, number of guests, and special requests (e.g. dietary needs, honeymoon, accessibility).

Step 3: Confirmation and Payment

To confirm a booking, the guest must:

Provide a valid credit card or

Pay a 50% deposit (or full payment, depending on hotel policy or booking date proximity).

Confirmation is sent via email, including:

Booking reference

Room type and rate

Payment details

Check-in/check-out times

Cancellation policy

Step 4: Pre-arrival Communication

A pre-arrival email may be sent 2–3 days before check-in with:

Welcome message

Weather forecast

Spa/activity reminders

Directions and contact numbers

Travel agent or tour operator bookings…

Travel Agent or Tour Operator Bookings

Step 1: Booking Request

Agency or operator submits a written request via email or through a central reservation’s platform

(e.g., Tour plan, Nights Bridge, SynXis).

Required info includes:

Guest names

Travel dates

Room and board type

Special requests

Agency reference and contact person

Step 2: Quotation or Confirmation

Hotel sends:

Net or commissionable rates as per contracted agreement

Booking confirmation with reference number

Terms & Conditions

Step 3: Voucher or Deposit

Agency sends a travel voucher or deposit payment to confirm the booking.

Credit-holding agents may confirm without upfront payment, depending on agreement.

Hotel issues a confirmation invoice or proforma invoice if prepayment is required.

Step 4: Rooming List (for Groups)

For group bookings, a full rooming list must be submitted at least 14–30 days before arrival.

Dietary and special needs should be included.

Step 5: Final Confirmation and Pre-arrival

Final booking confirmation is sent including:

Check-in/check-out details

Contact information

Payment status

Optional pre-arrival information may be sent for guest orientation or group leaders.

Important notes on bookings…

Important notes on bookings

Aspect	Individual Guests	Agencies/Tour Operators
Booking Channel	Phone, Email, Website, OTA	Email, GDS, Booking System
Payment	Deposit / Full Payment	Voucher / Credit Facility
Confirmation	Booking reference & receipt	Voucher / Confirmation invoice
Amendments	By guest directly	By agency representative
Cancellation	Subject to general policy	Subject to agent/tour operator agreement

Children’s Rack Rates – Commissionable

Children under two years of age – free of charge

Children between 2-11 years sharing with parents – R 425.00 Bed / Breakfast.  

Teenagers between 12-17yrs pay third person sharing rate – R850.00 – Bed / Breakfast

Regret – No children under 14 years can be accommodated at the Village at Fairview.

 Child minders are available at Fairview at R100.00 per hour (Guest will be charged on account).

 Pets – are not allowed on the premises.

 Activities at Fairview – Non-commissionable

 Golf at Fairview

 Par – 3 golf course on the property

Green fees: R 150.00 per adult / R 70.00 (under 18)

Hiring of golf cart:

2-seater R 200.00, 4-seater R 220.00 per round Hiring of golf clubs: R 100.00 per round

         Company Details….

Company Details:

Company name:	Fairview Hotels, Spa & Golf Resort t/a Fairview Hotels (PTY) Ltd
Company registration number:	2015/238561/07
VAT registration number:	4240283913
Postal address:	P.O. Box 1834 Tzaneen,  0850 Limpopo Province South Africa.
Telephone:	015-3072679
Mobile:	082 900 5166
After Hours:	083 488 3885
Fax:	086 618 4344
Email:	reservations@fairviewhotel.co.za
Website:	www.fairviewtzaneen.co.za

Owners: Andre and Marinda Thomas

Mobile: 0834883885 / 083 310 3885

Email: marinda@fairviewtzaneen.co.za

Agreement……….

Formal agreement of

Fairview Hotel, Spa & Golf Resort (Service provider) and applicant

 1 January 2026 – 31 December 2026

Company / Applicant
Name
Registration number
Vat number (SA only)
Website address
Contact person
Physical address
Postal address
Name
Contact number
Email address
Financial manager
Name
Contact number
Email address

Contract…

Contract:

 We________________________________________________________________________

hereby declare that we accept the above-mentioned terms and conditions and confirm to

enter the agreed contract between Fairview Hotels, Spa & Golf Resort (service provider) and

ourselves as the clients. 

Our company will respect and adhere to the abovementioned policies.

This document is signed on the _____________of _______________ at

_________________________

 Name of responsible person ____________________________________________________________

Signature_______________________

Witness 1

Print Name: ________________________

Signature: _________________________

 Witness 2

Print Name: ________________________

Signature: _________________________

We thank you for doing business with Fairview Hotels, Spa & Golf Resort

We are fully committed to offering great service, warm hospitality and the best value for money every time!!